Contact and FAQ
FAQ - Frequently Asked Questions
Why is it high quality jewelry?
We only partner with reliable manufacturers and suppliers that have longstanding records of making high quality jewelry, because it features high quality material, expert craftsmanship with modern machinery and handmade artisans, durable, sustainable, comfortable, and hypoallergenic or safe to skin. The high quality is conformed with European certification standards for jewelry safety sold in european countries. It means, jewelry piece contains no nickel, lead, and cadmium. This quality check is important for us, because we not only care of your visual beauty, but also your healthy lifestyle.
Do you have waterproof jewelry?
Our jewelry products focus on stainless steel jewelry with only one premium eco-brass as the brand launching item. Both use 18 karat gold finish. Stainless steel jewelry is waterproof, while the other won't be effected by a few times contact with water.
If you want more peace wearing a jewelry for activities with water, you can opt for stainless steel jewelry. It is well coated with 18k gold PVD technology. You don‘t need to worry to wear it for bathing and swimming.
However, for any jewelry you have, if you take a regular good care of it, it will last longer. Read our GLOW Clean & Care in every product information.
Is it a fashion jewelry brand or imitation jewelry?
Raline Bergemann jewelry is a fashion brand that positioned itself as an accessible premium waterproof jewelry. Our stainless steel, 18 karat gold finish, pearls, and gemstones are real material, not plastic one.
We are a new bud of sustainable jewelry that supports a cleaner world. While our main material is the most sustainable material for jewelry, our jewelry design is modern classic to keep up with the latest trends to match your best dress and your signature style on your most active days.
Subscribe to our Sparkle Letter or regularly check our website for our new drops.
How to take care of waterproof jewelry?
Raline Bergemann GLOW Clean & Care
Your jewelry is built to last your most active days. A regular little care keeps it radiant for years. Make sure to do these following G · L · O · W clean and care everytime, after you take your jewelry to an active day activity trip.
G — Gently rinse under lukewarm clean water, after swimming, sweating, or salt exposure. Your PVD coating is waterproof — a quick rinse is all it ever needs. For jewelry with gemstones, pearls, or enamel, do it once and make sure the drain is closed or use a bowl.
L — Let only 1-2 drops of the mildest soap, after a longer active day. Perfume, sunscreen, hairspray, and harsh chemicals are the only things your jewelry asks you to keep at a distance.
O — Only let it dry naturally, after patting softly with a clean, lint-free cloth (included in your order). Do not use chemical polishing cloth. Never rub. Never rush. Clean gently every hidden detail with a cotton ball.
W — When resting, store each piece individually in a cool, dry place in its soft pouch or the original gift box. Your jewelry deserves the same intentional care you give yourself.
How can I securely pay?
You can securely pay on your most trusted payment methods, such as American Express, Apple Pay, GPay, Klarna, Mastercard, Paypal, Shop, Twint, and Visa.
How fast do you deliver?
- At the moment we only sell in Switzerland and Liechtenstein. All orders are processed on the day you order. Most orders before 09:00 arrive the next day. Orders are not shipped or delivered on weekends or holidays.
- In a peak season like busy holidays or an extreme bad weather that is out of our control, please give us a business day more.
- Free Shipping for all orders to Switzerland and Liechtenstein over CHF 100.
How to track my order or return the item?
Click "Track My Order" on the last part of our website, highlighted in blue color. There you can also find other things, such as Contact, Shipping Policy, Refund Policy, Founder, Impressum, Privacy Policy, and Terms of Service.
To get to know about us, please read "Our Blogs" above that blue section.