Refund policy

At Raline Bergemann, we design jewelry for the woman who never dims their lights. Every piece that leaves our hands is crafted with care, inspected before dispatch, and backed by our Blue Fire 2-Year Guarantee — because we believe in what we make, and we believe in you.

This page explains your rights and our commitments clearly and honestly.

💙 The Blue Fire 2-Year Guarantee

Every Raline Bergemann piece is covered by our Blue Fire 2-Year Guarantee against manufacturing defects. This means, that if your jewelry develops a structural defect — not caused by external damage, misuse, or normal wear — within two years of your purchase date, we will make it right.

This guarantee reflects our commitment to ethical craftsmanship, EU-certified materials (REACH & RoHS compliant), and the belief, that premium jewelry should be built to last your most active life.

To make a claim under the Blue Fire Guarantee, contact us at delivery@ralinebergemann.com with your order number and photos of the issue. We will respond within 2 business days.

1. Our Return Window — 14 Days

We produce in limited batches to reduce environmental waste and maintain our commitment to ethical sustainability. As such, all sales are considered final unless an item is proven defective or an incorrect item was dispatched.

Please note: under Swiss law (Swiss Code of Obligations), there is no general right of withdrawal for online purchases made in Switzerland. However, because your trust means everything to us, we go beyond the legal minimum with the options below.

2. Cancellation Window — until item is fulfilled

Thank you for shopping with us. Because we strive to process and prepare your jewelry pieces as quickly as possible, we operate within a strict cancellation window.
Please review our guidelines below:

1. Standard Collection Items
  • The Window: You can cancel your order free of charge until it has been fulfilled (marked as shipped) by our team.
  • How to Cancel: You can request a cancellation directly by writing us information of your Order Date, Order Number, Complete Name, and Complete Address in an email to: cancel@ralinebergemann.com
  • After Shipment: Once a package has been handed over to Swiss Post, the order cannot be cancelled. If you no longer want the item, you must wait for it to arrive and follow our standard Return Policy (items must be unworn, in original packaging, with security tags intact).
2. Refunds & Processing Fees
  • Approved cancellations will be refunded immediately to your original payment method.
  • Please note that depending on your bank or payment provider (e.g., Mastercard, Visa), it may take 3 to 5 business days for the credit to appear in your account.

3. Defective or Incorrect Items — Replacement Within 14 Days

You deserve exactly what you ordered, in perfect condition. If your item arrives defective or is not what you purchased:

  • Notify us within 14 days of your purchase date at delivery@ralinebergemann.com
  • Include your order number and clear photos of the defect or incorrect item
  • Upon verification, you are entitled to:
    • A replacement of the same item (subject to availability), or
    • A full refund as much as you paid, or
    • A Gift Card (store credit) for the full value of your purchase
  • Items must be returned in their original, intact packaging, unworn and unused
  • Return shipping via Registered Swiss Post is recommended; the item remains at your responsibility until received by us

4. Change of Mind — Exchange Within 14 Days

We understand that sometimes a piece looks different in person than online because of lighting. Eventhough we believe, that our jewelries look much more beautiful in reality, we would give you a chance to prefer a different style:

  • Exchange period: 14 days from your purchase date
  • Cash or credit card refunds are offered for non-defective items with 10% restocking fee
  • You may exchange for another piece of equal or greater value (price difference applies), or receive a full Gift Card with no restocking fee
  • Process: Ship the original item back to us first, then we send you a Gift Card, so you can place a new separate order for your new chosen piece
  • Items must be in pristine, unworn, and saleable condition with original packaging intact
  • Return shipping costs are at the customer's expense; we do not reimburse return delivery fees

5. Non-Returnable Items

For hygiene, safety, and sustainability reasons, the following are strictly excluded from all returns and exchanges:

  • Earrings — excluded for hygiene reasons, in accordance with EU health and safety regulations
  • Sale & Promotional Items — items purchased at a discounted price or during promotional events are final sale

6. How to Initiate a Return or Exchange

Step 1: Email us at delivery@ralinebergemann.com with your order number, reason for return, and photos if applicable.

Step 2: Wait for our confirmation. Items sent back without prior approval will not be accepted.

Step 3: Ship your item(s) via Registered Swiss Post to:

R. Bergemann
Bärenstutz 1A
3110 Münsingen, Bern
Switzerland

Step 4: Once received and inspected, we will process your exchange or store credit within 5 business days.

7. Our Quality Commitment

Before every order leaves our hands, we perform a double quality check and photograph each item. We take extraordinary care so that you receive exactly what you fell in love with — ready to wear, ready to glow.

Our jewelry is EU-certified (REACH & RoHS compliant), lead-free, nickel-free, and cadmium-free. It is built for your most active life — and backed by the Blue Fire 2-Year Guarantee.

For any questions regarding your order, return, or the Blue Fire Guarantee, our team is always here.
📩 delivery@ralinebergemann.com

Take A Trip to Your VIPeace. ✦